This differs per service. At the bottom of each registration form there’s information about how to pay for that particular service. This could be a bank transfer, via credit card or sometimes via direct debit. We’ve tried to make this process as simple and as clear as possible. If you still have any questions about payments, please contact our customer service team.

This depends slightly per service. You’ll receive an email from the particular service provider with further information. We have this answered below, per service.

You decide what services you get! Together with the universities we have selected the services we think are most important for international students coming to the Netherlands. Still, you are always free to choose the ones you want.

You bet they are! Our service is free for any student, from anywhere. You only pay for the chosen service directly to the chosen service provider. We’ve collected all Dutch services to give you a broad and honest insight into the possible services concerning you.

Of course! When you're ready to come back, just log in to your account and select the services you still need, then follow the steps. It's as simple as that.

You pick the services you want yourself. When you start signing up, you can tick the services you want to sign up for and then this will take you through to the registration page for each service.

You can see what is included in each service on the home page. If you want more information, click on ‘tell me more’ and you will be taken through to the services page. Here there is extra information about the particular service. On each specific registration form there are frequently asked questions such as when you receive that service, what’s the next step after signing up, and so on.

Having an account makes your life easier. You’ll be able to see what services you’ve signed up for, what services you can still sign up for and you’ll only have to fill in your details once - they’ll be automatically filled in for each new service after the first one. But there’s more! You’ll also gain access to the International Student Services international student community, allowing you to connect with other students in the Netherlands before you’ve even arrived. This makes it so much easier to find your footing and meet new people.

After you’ve selected the services you want to sign up for, you will fill in your details. These will be saved in your account, so after the first service, all details will be automatically filled in for following services. Sometimes, to sign up for a particular service there will be very specific questions. Only then you might need to fill in a little bit more information.

First, take a look at our service page. If you have any questions left, contact us! We have a customer support team ready to answer all of your questions. You can ask us a question via email or WhatsApp. Weekdays we’re available between 9am and 9pm. Please note, this is Central European Time (CET).

Bunq is meant to make their customers’ lives easy. Here are a few features that help them to do that:

1. The quickest sign-up process, in only a few seconds you can open an account in just a few seconds
2. Easily keep track of costs during activities with friends and spend your travel budget without hidden fees
3. No branches, no paperwork: just you and your phone from the comfort of your
   home!
4. Bunq stimulates you and their own processes to be CO2 neutral. Are you helping to save the climate?

All running costs will be debited from your billing account once a month (on your billing date).

You will get a confirmation mail with a link to download the bunq app. Here you can create your bank account in less than 5 minutes and you’re ready to start saving time, money and CO2!

With bunq you are free to do good every step of the way. You can contribute by, for example, maximising your green impact by planting trees with your best friend through spending money via your bunq account. With an Easy Green personal account, bunq plants a tree for every €100,- spent.

Bunq offers a monthly subscription. You can terminate your contract with bunq at any time.

Easy Bank Personal
Everything you would expect from a mobile bank for 2.99 €/month. Benefits:
1. Pay easily with your phone (with Apple Pay or Google Pay) among other by Tikkie and easily split payments with your friends
2. Get a lifelong personal payment link
3. Keep track with your friends of who paid what

Easy Money Personal
Easily spend, save and bank with confidence for 8.99 €/month. Benefits:
1. An account for every life event
2. Always know where your money is going

Easy Green Personal
Make the world greener for 17.99 €/month. Benefits:
1. Become carbon neutral in just 2 years
2. Get an elegant and sustainable Metal Card
3. 100% control of how your money is invested
4. Maximise your green impact by planting trees with your Bestie (one tree for every €100 spent)

With bunq there are no hidden fees. However, you can request some additional services. For example, with an Easy Bank subscription you choose between a debit card or a Mastercard, which is included in your plan.

As the network of the Netherlands KPN is passionate about offering secure, reliable and future-proof networks and services, enabling people to be connected anytime, anywhere.

You can pay for this service via direct debit from an EU bank account.

Within 24 hours you’ll be contacted by Partner Pete, the processing partner of KPN, to confirm your details including when you will be arriving so your SIM card can be sent to you at your future Dutch address. If you aren’t available, you will receive an email from info@propertypartners from Partner Pete. In this email there is a link to schedule a call with Partner Pete to confirm your details. You can also give Partner Pete a call on +31 (0)20 737 21 24 to arrange this. Partner Pete will finalise the transaction on behalf of KPN and International Student Services.

Since 2015 KPN has been 100% climate neutral and they use only green energy. In the future, they want to continue to set higher goals in terms of making a greater contribution to a better world. For example, in 2025, KPN wants to be one of the first large companies in the Netherlands that is virtually circular.

It is a yearly or monthly subscription.

Different subscriptions are available, Partner Pete can tell you more about it.

Yes, there is a once-off 25 euros subscription fee.

You probably don’t have a Dutch address yet. Once you sign up, Partner Pete will contact you on behalf of KPN and International Student Services. With them you can adjust your address once you have it. You can also call or email Partner Pete to let them know.

Swapfiets is the world's first bicycle membership. You will get an always working bike for a fixed monthly fee. Swapfiets makes sure that it always works. Repairs and service are included. Did something break? No worries! Just plan an appointment in the Swapfiets app. Swapfiets will fix it within 48 hours. Or bring another working bicycle at a location chosen by you.

You can pay for your monthly Swapfiets membership with either an IBAN bank account number or a credit card. Please make sure to add your payment details in your account environment: account.swapfiets.com before you schedule the appointment to pick up your bike.

You will receive a confirmation email from International Student Services and a confirmation mail from Swapfiets with further instructions on how to pick up your bike.

To complete your registration and in order to receive your Swapfiets, you need your identification and either the credit or the IBAN bank account number that you’ll be paying with. If someone else is paying for your subscription they will need to be present at the first delivery as well.

Swapfiets believes that there is enough stuff on our planet. We should consume less and enjoy more. That's why Swapfiets doesn’t sell bikes but offers a bike membership. Bikes should be reused, not used and thrown away. Want to know what Swapfiets is all about? Watch the video.

It’s a monthly cancellable bicycle membership. If you don’t need the bike anymore, let Swapfiets know in time. Then you can bring it back in one of the Swapfiets stores or they will come to pick up your bike.

You can cancel your subscription yourself at account.swapfiets.com. Go to 'subscription' and 'cancel subscription'. Keep in mind that you have a one month notice period. This means you can use your bike for exactly one month after cancelling if the minimum rental period is reached.

You can choose the Deluxe 7 or the Power 7 e-bike:

• The Swapfiets Deluxe 7 is a luxurious city bike. It has seven gears, a coaster brake and a handbrake, great lighting and a double lock. The Deluxe 7 subscription costs €19,90 per month, with a one-off €19,50 registration fee.
• The Swapfiets Power 7 is a luxury e-bike. It has seven gears, a high-quality Shimano engine and rides up to 145 kilometers on a single charge. The Power 7 subscription costs €75 per month, with a one-off €19,50 registration fee. When subscribing for the Power 7, a €75 upfront payment is requested. This will be settled with the first month’s payment.

In general, service and repairs are included in your monthly subscription. In some cases of damage, loss or theft of a Swapfiets the following surcharges (additional costs) will apply:

For the Deluxe 7, you can find the surcharges here.

For the Power 7 e-bikes, you can find the surcharges here.

No worries. When you register you just fill in your student city and the address of your university. You can let Swapfiets know what your new address is when you pick up your bike.

All Swapfiets bikes come with two locks: one circle lock and one chain lock so you can attach the bike to something. You can lock and unlock both locks with just one key. The Power 7 e-bike comes with an additional key to lock the removable battery. So you can easily take it out to charge the battery.

If there is something wrong with your bike, Swapfiets will come over to you to repair your bicycle or to swap it for a working one. This is done without extra costs for you. By using the Swapfiets App you can easily plan an appointment yourself. The Swapfiets App is available for Apple and Android.

Insure To Study has the widest cover for the lowest premium in the Netherlands. Their service is fast, personal and without a hassle. No paperwork, just swift handling. Being specialized in only student insurances makes them talk the student language. Who doesn’t want to travel carefree?

You can pay by credit card, or the payment link Insure To Study sends you by mail. Once you have a bank account in the Netherlands you can do a direct debit.

You will receive a confirmation mail from ISS and one from Insure To Study within 48 hours. Once you have made the payment, Insure To Study will send you your insurance policy, extent of cover, the terms & conditions and your insurance has started!

You can sign up from 1 day till 7 years. You can cancel the insurance when you go back to your home country, another country, or when you have found a paid job. Then you need to be insured under the Dutch Basic Health insurance. In that case, please send them an email.

Yes, you can. We advise students who come from outside the EU to take the MasterPlan+ cover. Students within the EU can choose between different options, depending on their personal situation.

No! You only pay the price of your type of insurance package.

Especially for you, Flowently has arranged a 6-hour online Dutch language course conducted in small groups, to help you immerse yourself in the Dutch culture and give your Dutch a head start. Learn the very basics of Dutch pronunciation, social chat and practical tips for getting around in everyday life.

After signing up you’ll get an email from Flowently. This email will contain a payment link. You can pay either with iDeal or with your credit card.

Within a week Flowently will contact you. You will receive an email with your payment link. Every two weeks a new course will start. You will be informed at least 1 week in advance. That’s when you receive your teacher information and your Dutch Ebook as well.

Applying to the Flowently online Dutch course is an one-time payment for a 4-week course, without any surcharges.

Initially, Flowently offers a 4-week course that allows you to learn the basics in Dutch. After that, Flowently offers multiple options to continue your journey to learning Dutch.

There will be a minimum of 6 to maximum 10 students in a group.

The Dutch language courses will take place from 5.30PM to 7PM. Once per week on Monday, Tuesday, Wednesday or Thursday over a period of 4 weeks. We will assign you to a group and inform which day your course will take place.

Gaiyo aims to make mobility easier. The Gaiyo chip card allows you to use all public transport in the Netherlands. Furthermore, the Gaiyo app lets you arrange other forms of mobility such as hiring a scooter or booking a taxi.

The Gaiyo OV chip card is a half yearly subscription which you can pay for with your Dutch bank account. You pay upfront for the six months at once. For the trips you make, you can choose if you want to use your Dutch bank account or your credit card as your payment method.

After signing up, you will get contacted by Gaiyo mid-August. They will send you an email with instructions on how to finalise your account. This will be the moment you accept their terms and conditions and choose your preferred method of payment. After you’ve given Gaiyo your Dutch street address, they will be able to send your OV chip card to your house.

Gaiyo works with many companies that take their environmental and social responsibility. Their mobility partners focus on green ways of transportation. By introducing most of their services in an app, and using one card for all public transport tickets, they reduce their waste and thus their global footprint.

You sign up for a 6-month subscription with Gaiyo. After this first half year you can decide for yourself if you want to keep using the card. Keep in mind that terminating your subscription will disable you from using public transport in the Netherlands.

There is just one Gaiyo card and one Gaiyo app. Within the app though, you can choose the methods of transport you prefer.

There are no surcharges related to the Gaiyo OV chip card subscription. You just pay the €4.95 service costs a month. If you want to use additional services in the Gaiyo app, you’ll simply pay per use for those types of mobility.

If English is not your first language and you are about to study in English, Flowently can help you feel more comfortable communicating and presenting in the English language. Flowently offers a 10-week online English language course of 1,5 hours a week, taught in small groups. Together with your teacher you will put together a programme that suits your needs.

After signing up you’ll get an email from Flowently. This email will contain a payment link. You can pay either with iDeal or with your credit card.

Within a week Flowently will contact you. You will receive an email with your payment link. Every two weeks a new course will start. You will be informed at least 1 week in advance. That’s when you receive your teacher information and your English Ebook as well.

Applying to the Flowently online English course is a one-time payment for a 10-week course, without any surcharges.

Flowently offers a 10-week course that allows you to brush up your English. After that, Flowently offers multiple options to continue your journey to learning English at a higher level.

There will be a minimum of 6 to maximum 12 students in a group.

The course will take place on Mondays from 17.30 to 19.00.

Get the food you want, from the restaurants you love, delivered at Uber speed. We strive for the best selection, quality and the best in-app experience. Get great deals from restaurants via in-app marketing, follow your live order and choose from a wide variety of cuisine types.

In the Uber Eats app there are various payment methods available. You can choose between Credit card, iDeal and PayPal.

After signing up we will send you an email with our special International Student Services promotion code. Once you are in the Netherlands you can download the Uber Eats app, choose what you want to order, fill in your promotion code and the food will be delivered right at your doorstep.

With Uber Eats you have no subscription. You simply pay when you order.

You can choose the restaurant of your liking and see what’s on their menu.

Restaurants offer different meals at varying prices on the Uber Eats app. The booking fee for Uber Eats varies based on several factors, but you'll always see the fee upfront so you know what you're paying before you order. You will get charged a small delivery fee to Uber Eats. That’s the price you pay for sitting on your couch and waiting on your food.

The app is available in the Dutch app store. Once you’ve downloaded it you can fill in your current address, wherever you are, and have your food delivered there.

1. Tap the profile icon at the bottom of the main screen
2. Tap "PROMOTIONS"
3. Tap "ENTER PROMO CODE"
4. Enter the code and tap "APPLY"

You can now use this promo code for your current or next order.

Uber Eats is available seven days a week, whenever restaurants near you are open and accepting orders.

In the Uber Eats app they have allergy-friendly filters that give you accurate allergy information. For most Uber Eats orders, you can also request modifications to a dish's ingredients and preparation. Use the Special Instructions field to include instructions or requests to have a dish prepared. We ask restaurants to reach out to you if they can't accommodate your request.

With over 750 clubs, Basic-Fit is the largest gym chain in Europe. In all their clubs you can find the newest equipment of Matrix and TechnoGym. Everything you need for your perfect workout! Basic-Fit offers you the possibility to do your own training in the open gym, or follow a virtual class in GXR room for group classes. Many gyms also offer live group lessons. Furthermore, Basic-Fit will help you find your perfect routine, because if you are and stay motivated, you are definitely on the road to success.

It’s best to have a Dutch bank account. This allows Basic-Fit to write off the 4-week fee automatically, so you don’t have to deal with that hassle.

Within a week Basic-Fit will contact you with a confirmation email. This is when you choose your subscription and your starting date. Once you’ve arrived you are ready to go to one of the 200 Basic-Fit gyms in the Netherlands.

You will have a subscription for a year, while you pay per 4-weeks. After the first year you can quit your subscription anytime you want on a 4-weeks notice.

Basic-Fit offers a Comfort and Premium membership. The Premium membership includes the possibility to bring a friend and share your pass with someone. You can always upgrade if you want!

There are no surcharges. Basic-Fit just charges the monthly fee, but no subscription fee at the start. If you want to add extras to your subscription, such as personal training, extra costs will come into play.

You can just tell Basic-Fit your address when you get to the Netherlands.

Hely is ideal for when you don’t have a car (yet) in the Netherlands, but you expect to need it sometimes. For example when you need a car for moving or going to IKEA. Besides that, Hely is also very affordable: you only pay when you drive, without mileage and fuel costs or deposit.

You pay for Hely by direct debit: you get one invoice every month for all your rides during that period. You can choose to connect your iDEAL (works only with Dutch bank accounts), but Hely also accepts credit cards.

After you sign up for Hely, Hely will send you an email with which you can activate and create your Hely account. It will take around 2 - 5 business days until Hely sends you this email. When you’ve received this email you can start creating your account. As soon as you’ve completed your account (connected payment details + drivers license or alternative verification method) and all your information has been validated, you will be able to use the Hely vehicles.

Hely was founded with the purpose of making mobility more sustainable and accessible for everyone. Did you know one shared car replaces up to 11 regular cars? By sharing their vehicles, it gives more people access to sustainable mobility, reduces CO2 emissions and saves lots of fossil resources. Moreover, to make driving sustainably more attractive, Hely offers their electric cars for way lower prices than their regular cars.

At Hely you can choose between two packages: Hely GO and Hely FLOW. Hely GO gives you access to all vehicles from all Hely Hubs in the Netherlands, for €0 per month. This package is ideal when you occasionally need a Hely vehicle. Hely FLOW offers you the same, but with reduced prices and access to a maximum price per day. This package costs €30 per month and can save you a lot of money when you regularly need a Hely vehicle.

Yes! Hely offers all kinds of shared vehicles! Depending on your location, Hely has the following vehicles in store:

• Small moving van: Volkswagen Caddy
• Large electric car: Volkswagen eGolf
• Electric city car: Skoda e Citigo
• Regular city car: Volkswagen Polo
• E-bike: Gazelle Grenoble or QWIC
• Electric cargo bike: Urban Arrow Family

Good to know: only the regular cars and moving vans have a manual gear. All electric cars are automatic.

No, at Hely you only pay for the time you use a vehicle. Mileage and fuel is included and you can park for free at the Hely Hub. You only pay the parking costs outside the hub. Of course when you damage a vehicle or get a speeding ticket, you’ll have to pay for it yourself.

That’s fine, you can complete your Hely account. Fill in your current address and whenever you have a Dutch address let Hely’s customer support know via support@hely.com, so they can change your address for you.

Nope! Hely accepts drivers licenses from: The Netherlands, Europe, USA, Canada and Australia. If you have a driver's license from another country, or don’t have a driver's license at all, you can sign up for Hely to get access to the Hely e-bikes, city bikes and cargo bikes. If this is the case for you, you can click on ‘I don’t have a driver's license’ during your registration in the app to validate your account using iDIN (works with a Dutch bank account) or by contacting Hely customer support for manual validation.

HelloDoc has a medical team consisting of international healthcare professionals. When you are unable to reach your GP, or unable to find a GP accepting new intakes, HelloDoc is available.

If you hold Dutch healthcare insurance, the invoice from your consultation is sent to your insurance company. Your insurance company will invoice you later depending on your package and liability. If you do not have Dutch healthcare insurance, you must pay upfront for the consultation.

After signing up we will send you an email with a link to the booking page of HelloDoc. You can simply click on it when you need medical assistance and directly book a digital consultation. After booking a consultation for your preferred time slot, your healthcare professional will be in touch with you to further inform on where the consultation will take place. At the scheduled time, follow the link provided for your consultation.

HelloDoc is making healthcare accessible for all, ensuring quality healthcare in a foreign environment for internationals in the Netherlands.

HelloDoc does not use a subscription. You only pay when you book a consultation with them. In most cases your insurance covers the costs.

There are no surcharges for the HelloDoc consultations, however if there is a need for referrals, blood tests follow-up consultations etc. then these will be charged.

As the network of the Netherlands KPN is passionate about offering secure, reliable and future-proof networks and services, enabling people to be connected anytime, anywhere.

You can pay for this service via direct debit from an EU bank account.

Within 24 hours you’ll be contacted by Partner Pete, the processing partner of KPN, to confirm your details including when you will be arriving so your wifi and TV box can be delivered at your future Dutch address. If you aren’t available, you will receive an email from info@propertypartners from Partner Pete. In this email there is a link to schedule a call with Partner Pete to confirm your details. You can also give Partner Pete a call on +31 (0)20 737 21 24 to arrange this. Partner Pete will finalise the transaction on behalf of KPN and International Student Services.

Since 2015 KPN has been 100% climate neutral and they use only green energy. In the future, they want to continue to set higher goals in terms of making a greater contribution to a better world. For example, in 2025, KPN wants to be one of the first large companies in the Netherlands that is virtually circular.

It is a yearly or monthly subscription.

Different subscriptions are available, Partner Pete can tell you more about it.

Yes, there is a once-off 25 euros subscription fee.

You probably don’t have a Dutch address yet. Once you sign up, Partner Pete will contact you on behalf of KPN and International Student Services. With them you can adjust your address once you have it. You can also call or email Partner Pete to let them know.

Xior is a real estate company that specialises in student housing. Xior wants to go further than just building the shells and aims to reduce the stresses of looking for and living in suitable accommodation for students (and their parents), so that they can focus on the essentials, including both their studies on the one hand, and the fun side of student life on the other. Xior wants to get students into (and keep them in) their own place, with as few worries as possible.

Opening an Xior account is free. You only pay €25,- registration costs with Xior to enter into a contract for the room of your choice.You can pay € 25,- registration costs and the packages by using PayPal, Ideal and Credit card. (MasterCard, Visa, American Express are certainly approved).

We will send you a confirmation email which will redirect you to the Xior booking platform. There you'll be able to find all available Xior rooms in your city.

Yes, If the studio is 30m2 or larger, it’s allowed to live with 2 persons. In some cases, it is allowed with a friend, but that differs per municipality, sometimes you have to prove you are in a relationship. If you rent with 2 people these costs will increase by 50%: energy costs, costs for using the washing machine and furnishing costs. The basic rent remains the same.

The date indicated at the studios during booking will be the start date. Deviating from this is not possible. For example, it is not possible to book a studio of which the contract will only start two months later, unless this is indicated on the start date.

For some cities it is possible to register on the “future offer” list. In this case Xior will email you when there is availability. Check out their website to see how to apply for this option.